This Privacy Policy explains how Allonsy collects, uses, discloses, protects and retains personal information when you use our website, contact us, submit an inquiry, or otherwise interact with our services. For our Canadian operations, we intend to handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy and electronic communications laws.

Allonsy is a web design and development agency serving clients in Canada and internationally. This Policy applies to personal information collected through our website and related business communications. It is intended for individuals whose information we collect in connection with our website, inquiries, prospective client relationships and client services.

Allonsy is responsible for personal information under its control and designates a Privacy Officer to oversee privacy compliance and respond to privacy inquiries. For questions, access requests, correction requests or concerns about how we handle personal information, contact Allonsy through our Contact page and identify your request as a privacy matter. This Policy is intended to cover Allonsy’s operations in Canada and internationally.

We may collect information you choose to provide, including your name, email address, telephone number or other contact details, company information, project requirements and messages you submit through our forms. We may also collect technical and usage information such as IP address, browser and device information, referring pages, pages viewed, approximate location derived from technical data, cookies and similar technologies, and information about how you use our website. We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and permitted by applicable law.

We collect, use and disclose personal information only for reasonable purposes and only to the extent reasonably necessary for those purposes. These purposes may include responding to inquiries; preparing proposals and providing requested services; communicating about projects and appointments; administering our website and business operations; improving our website, services and user experience; preventing fraud, misuse and security incidents; maintaining business and legal records; and meeting legal or regulatory requirements. Where consent is required, we will obtain it in an appropriate manner. You may withdraw or change consent subject to legal or contractual limitations and the consequences of doing so.

Our website may use cookies, analytics tools and similar technologies to operate the site, remember preferences, understand website usage and improve performance. Depending on the technology and purpose, information collected may include IP address, device and browser information, pages visited, referral information and usage events. Where applicable law requires consent for non-essential tracking or similar technologies, we will request consent before using them. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We may disclose personal information to service providers that help us operate our website and business, such as website hosting, form processing, analytics, communications, scheduling, CRM and other technology providers. These providers may process information on our behalf and may be located outside Alberta or Canada. Where required by Alberta law, we will provide appropriate notice regarding service providers outside Canada and maintain reasonable safeguards for information transferred to them. We may also disclose information when required or permitted by law, including to legal, regulatory or law-enforcement authorities, or in connection with a business transaction where permitted by law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, accounting, tax, dispute-resolution and legal requirements. When information is no longer required, we will securely delete, destroy or anonymize it as appropriate. We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction. No method of transmission or storage is completely secure.

Subject to applicable law and its exceptions, you may request access to personal information we hold about you, ask how it has been used or disclosed, and request correction of inaccurate or incomplete information. You may also withdraw consent where consent is the basis for our processing, subject to legal or contractual restrictions. To make a privacy request, contact our Privacy Officer in writing through the Allonsy Contact page and identify it as a privacy matter. We may need to verify your identity before completing a request. Under PIPA, access requests are generally responded to within 45 calendar days unless the period is extended as permitted by law. If you first raise your concern with Allonsy and are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta. If PIPEDA applies to a particular activity, additional federal privacy requirements may apply.

We may contact you about an inquiry, project or service you requested. We will not send commercial electronic messages where consent is required unless we have the necessary consent or another basis permitted by Canada’s Anti-Spam Legislation (CASL), and commercial messages will include an appropriate unsubscribe mechanism where required. If a privacy breach occurs, we will assess it and provide notice to the Information and Privacy Commissioner of Alberta without unreasonable delay where PIPA requires notification, including where there is a real risk of significant harm. We may update this Policy from time to time. The current version posted on this page will indicate the latest update date.